Plenty of users have experienced issues when they attempt to install a Product Key Card version of Microsoft Office 2013. This type of installation utilizes a technology called Click-to-Run which in short, uses streaming technology to install Office 2013 over the Internet. Generally speaking, Click-to-Run installations of Office 2013 will work just fine. When they don’t work however, there is unfortunately very little information generated by the installer that can be used for troubleshooting.
In general, users who are experiencing difficulties with installing Office 2013 using Click-to-Run have observed one or more of the following conditions;
The Microsoft Office 2013 Click-to-Run installation quits unexpectedly without generating an error message.
You see an error message stating that; “Something went wrong” followed by “Sorry, we ran into a problem.” when you attempt to install Microsoft Office 2013.
Your temp directory is loaded with log files named “integratedoffice.exe_c2rdll…” that contain the following information; ConnectToServer: Failed: GetLastError=0
After trying all of the suggestions posted on Microsoft’s website and in various user forums, I decided to try the following in order to get Microsoft Office 2013 to install successfully and it worked!
Fix Office 2013 Click-to-Run “Something Went Wrong” Error Message
1. First, you must download and run a Microsoft Fix it utility that will uninstall Microsoft Office 2013 or Office 365. This is necessary even if your Click-to-Run installation of Microsoft Office 2013 failed. Click here to do this.
2. Navigate to http://www.office.com/myaccount and sign in.
3. Click on “Install from a disc” under Account Options
4. Select “I want to burn a disc, then click on the Download button.
5. Once the download completes, double click the .img file and the Windows Disc Image Burner will open. Insert a blank DVD into the drive, and click the Burn button.
6. To install Office 2013, simply double click on the icon for your DVD drive and run setup.exe. Follow the onscreen prompts to successfully install Office 2013.
I have confirmed that this workaround will work on computers running Windows 7. Although this method defeats the purpose of installing Office 2013 using Microsoft’s Click-to-Run technology, it was all that I could come up with given the lack of support from Microsoft regarding this issue. But let’s face it, most people will just want their copy of Office 2013 to work regardless of how it gets installed.
If your computer doesn’t have a DVD drive, you can simply follow the above steps from a computer that does and then copy the contents of the DVD that you created to a USB thumb drive. Alternatively, you can download a CD/DVD virtual drive emulator such as DAEMON Tools Lite and simply mount the .img file.